Each Karolisse product was made for you with love and designed to be durable.That is why we ask that you care for them and keep them as beautiful as the first day. Keep them away from water, perfumes, lotions or cosmetics, as this can dull the metals over time. Store them in a dry and cool place and if you need more information, please do not hesitate to contact us.

At Karolisse we package everything with love, and we promise to ship your order within 4-5 business days.

Once shipped, you will receive a notification in your email with the tracking number so you can track it from wherever you are.

We ship our products with certified transport companies to guarantee that your purchase arrives safely and without problems.

We do our best to ensure fast delivery, but we cannot be held responsible for delays, events caused by third parties or adverse weather conditions.

Should you experience any problems, please contact us directly and include your order number so we can help you resolve the issue. .

All our products are returnable except earrings and custom items.

In case you are not satisfied with your purchase, we will be happy to exchange your products or refund your money within 10 days of delivery.

To manage your exchange or return please write to us within the validity period including your order number.

At Karolisse we strive to process returns within 5 business days of receipt, although during periods of high demand it may take a little longer.

It is important to remind you that currently we cannot cover the shipping cost of returns, so when sending, please include the text "return to origin" on the outside of the package to ensure that the products are not held in customs or any other third-party facility.